At Firmable Pty Ltd (“Firmable”, “we”, “us” or “our”) we take the privacy and security of our customers’ data very seriously. This Privacy Policy outlines how we process, handle, store and protect data collected or otherwise maintained by Firmable, including in connection with your use of our products, services, database, APIs and websites that link to this policy (collectively, our “Services”).

1. Collection of information

We collect personal and business information to provide our Services to you. This may include:

• contact information, such as your name, email address and phone number;
• transaction information, such as your credit card details and the Services you’ve purchased or considered purchasing;
• professional or employment-related information, such as your job title and/or roles within your employer;
• information about your use of our Services, such as the frequency and duration of your visits to our website;
• other information you choose to provide, such as feedback or comments;
• business information, such as your business name, business address and other details about your business that you provide to us,

and any other information from time to time that is required to provide the Services.

We collect information:

• directly from you, such as when you fill out forms on or access our website or communicate with us via email or phone;
• from publicly available sources, such as company websites and social media platforms; and/or
• from third-party data providers, such as data brokers.

2. Use of information

We use personal and business information for the following purposes:

• to provide our Services to you;
• to communicate with you about our Services and promotions;
• to improve our Services;
• to comply with legal and regulatory requirements;
• for internal research and development purposes; and
• to personalise your experience and customise the Services.

We may also use the information we collect for other purposes that are compatible with the original purpose for which the information was collected, or with your consent.

3. Storage and protection of information

We store personal and business information securely in accordance with industry best practices. We are committed to keeping your information secure from unauthorized access or disclosure. We will take all reasonable precautions to prevent it. This includes:

• using secure servers and encryption to protect data;
• limiting access to personal and business information to authorized personnel; and
• implementing security measures to prevent unauthorized access or disclosure.

We will hold your information for as long as is necessary for the relevant purpose.

4. Disclosure of information

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

We may disclose the personal and business information collected to third parties as part of our Services, including:

• service providers, subcontractors and third party suppliers who assist us in providing our Services to you;
• business partners who offer complementary services or products;
• our customers as part of our Services; and
• other third parties with your consent or as required by law.

We take reasonable steps to ensure that our service providers and business partners are obligated to protect your information.

Even though Firmable is an Australian based business, due to the nature our global business and technologies required, the information collected may be transferred to parties located outside Australia.

5. Access to and correction of information

You have the right to access and correct your personal and business information held by us. If you wish to access or correct your information, please contact us using the details below.

6. Opt-Out and Unsubscribe

If you no longer wish to receive marketing communications from us, you may opt-out by following the instructions in our communications or by contacting us using the details below.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this policy, we will notify you by email or by posting a notice on our website as appropriate. All such changes become effective upon the posting of the revised Privacy Policy on the website or upon notice, as applicable

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or about how we collect, use, store, or protect your personal information, please contact us at legal@firmable.com.