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Each plan offers different features and volumes of included profiles, depending on your company’s needs. See the table above for a comparison of inclusions.​

A profile refers to a company profile or a people (contact) profile. It includes all contact or company information available for that profile, including mobiles and emails. A profile is ‘consumed’ when it is unlocked by viewing contact details or exported to a CRM or downloaded as an XLSX file. ​

You will roll into the paying subscription for the plan you choose at sign-up.

Yes, your plan renews automatically and your monthly or annual credits are issued automatically.

If you’re on a monthly subscription, you can cancel your subscription at any time. If you’re on an annual subscription, you can cancel at any time but you’ll continue to have access to the platform for the remainder of your annual term. To cancel, once signed in, go to Manage account > Plans and subscriptions > Modify/Cancel > Cancel plan. We’d love the chance to say goodbye first and understand why you want to leave, so you can also contact support@firmable.com or speak to your account executive. 

You’ll be able to add or remove teammates at any time, and you can also upgrade or downgrade your plan to suit your needs directly from within the platform.

Absolutely, Firmable has plans for teams and data requirements of every size. If you don’t see something that suits your needs above, contact our sales team to discuss. We’d love to create your perfect plan.

We accept all major debit and credit cards including Visa, Mastercard, and AMEX. For annual subscriptions over 10 users, we can issue an invoice payable by bank transfer. Please contact us to arrange an invoice purchase. Monthly purchases must be paid for by credit card.

Australian dollars (AUD) for our Australian customers and NZD for New Zealand customers.

The construction module is an add-on option offering a deeper set of Australian construction company data including the ability to segment by industry-specific filters including org type (builder vs general contractor etc), sector (residential vs commercial etc), project specialisation, and more. It is available to customers on our Teams or Teams Pro Annual plans only for $40 extra per user after the 33% annual discount is applied. 

Firmable is happy to offer eligible not-for-profit organisations a discount on any of our Teams annual plans. Please contact us to discuss.

At Firmable, profiles work like currency. 1 profile unlocked or downloaded = 1 credit in the platform. While other providers require you to use up to 5 credits for a single mobile number or email address, we keep it simple – just one profile (or ‘credit’) gives you everything you need. ​