At Firmable Pty Ltd (“Firmable”, “we”, “us” or “our”) we take the privacy and security of our customers’ data very seriously. This Privacy Policy outlines how we process, handle, store and protect data collected or otherwise maintained by Firmable, for both:

a. corporate customers who use our Services (“Clients”); and
b. people whose data we collect and put into our database (“Prospects”).

1. Collection of information

We collect personal and business information from Clients and about Prospects to provide our Services. This may include:

A. Data about Clients

• contact information, such as your name, email address and phone number;
• transaction information, such as your credit card details and the Services you’ve purchased or considered purchasing;
• professional or employment-related information, such as your job title and/or roles within your employer;
• information about your use of our Services, such as the frequency and duration of your visits to our website;
• other information you choose to provide, such as feedback or comments; and
• business information, such as your business name, business address and other details about your business that you provide to us, and any other information from time to time that is required to provide the Services.

B. Data about Prospects

• Name, email address (which we may infer) and sometimes mobile number;
• Current employer and employment history;
• Current and previous job titles;
• Performance data (e.g. if emails sent to you bounced or a reply was received), and any other information from time to time that is required to provide the Services.

We collect information:

• directly from you, such as when you fill out forms on or access our website or communicate with us via email or phone;
• from publicly available sources, such as company websites and social media platforms; and/or
• from third-party data providers, such as data brokers.

2. Use of information

We use your data for the following purposes:

• to provide our Services to Clients. Our core service is providing business information and business contact details to entities who wish to market their services. A key part of the service is our platform’s ability to filter contacts effectively by sector and role;
• to communicate with Clients about our Services and promotions;
• to improve our Services;
• to comply with legal and regulatory requirements;
• in any investigation or legal proceedings concerning you or your data;
• for internal research and development purposes; and
• to personalise your experience and customise the Services.

We may also use the information we collect for other purposes that are compatible with the original purpose for which the information was collected, or with your consent.

3. Storage and protection of information

We store personal and business information securely in accordance with industry best practices. We are committed to keeping your information secure from unauthorised access or disclosure. We will take all reasonable precautions to prevent it. This includes:

• using secure servers and encryption to protect data;
• limiting access to personal and business information to authorised personnel;
• implementing security measures to prevent unauthorised access or disclosure; and
• following the security controls under our ISO 27001 certified security regime.

For Clients: we will hold your data for the life of our relationship with you and for a reasonable period afterwards to comply with legal, accounting, or operational requirements.

For Prospects: we will hold your information for as long as it remains current and relevant to our Clients.

4. Disclosure of information

By providing personal information to us, you agree to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

Prospects

We may disclose the personal and business information to our Clients as part of our Services. Our Clients can use our Services to find business prospects that are relevant to them and then transfer your business contact details to their own systems for use in their own marketing to you.

Our Clients are then directly responsible to you for their lawful use of your data.

Clients and Prospects

We may use third parties to help us provide our Services to you, and this may include the following transfers of personal information:

• to service providers, subcontractors and third party suppliers who assist us in providing our Services to you;
• to business partners who offer complementary services or products; and
• other third parties with your consent or as required by law.

We take reasonable steps to ensure that our service providers and business partners are obligated to protect your information.

Even though Firmable is an Australian based business, due to the nature our global business and technologies required, the information collected may be transferred to parties located outside Australia, including our Indian team for support and maintenance purposes. We ensure that any exports of data outside of Australia are protected to the same standard required in Australia.

5. Access to and correction of information

You have the right to access and correct your personal and business information held by us. If you wish to access or correct your information, please contact us using the details below.

You have the right to ask to not sell your personal information to third parties (objection right), and to ask us to delete your data. We will keep some of your data one-way hashed (so we cannot read it), so that if we collect your data again we know not to use it.

We will action all requests in a reasonable period of time.

6. Opt-out and unsubscribe

If you no longer wish to receive marketing communications from us, you may opt-out by following the instructions in our communications or by contacting us at legal@firmable.com.

If you do not wish to be in the app.firmable.com database, you can opt out at any time by completing this form. Once confirmed, we will suppress your data from our platform.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this policy, we will notify you by email or by posting a notice on our website as appropriate. All such changes become effective upon the posting of the revised Privacy Policy on the website or upon notice, as applicable.

8. Contact us

If you have any questions or concerns about this Privacy Policy, or about how we collect, use, store, or protect your personal information, please contact us at legal@firmable.com.